Traveling back from National Gymnastics Association Summit yesterday my plane was delayed on the tarmac for more than an hour while we waited for a gate to open up at Boston-Logan Airport.

It had been a slightly bumpy flight and I was just looking forward to getting the bus home. We landed with out incident and then sat. and sat. and sat.

Every traveler has been there. You give your self plenty of time to catch connection only to have to run trough the airport like a maniac. As we waited the pilot checked in and gave us updates. They let us stand up and use the toilets. I was impressed that no one was freaking out. We were 100 feet away from the terminal and not getting any closer.

I was getting tired and frustrated and fired off a Tweet:

What would YOU do if you saw a tweet calling you out?

Here is the e-mail response I received from Delta.

I truly appreciate their effort and I have learned a lesson on how to deal with an on-line complaint.

• Take ownership of the problem
• apologize
• do their best to make me happy.

Thank you Delta. Sorry for being cranky on twitter.

Tony